How do I submit artwork?
Artwork can be sent on a disc or uploaded to our FTP. You can also send it via e-mail to your Customer Service or Sales Representative. Following are instructions for uploading to our FTP Site. Should you experience any problems and wish to speak with a Graphic Specialist please call us at 914-273-7500.
Password*: Call your Customer Service Representative
*Username and Password are case sensitive
What are your artwork specifications?
For a comprehensive description, please click the Artwork Specifications link.
What types of disc printing do you offer?
CMI offers the highest quality Silk Screen, Offset, photo quality Digital Disc printing and Rimage printing.
What is a Check Disc Package?
A Check Disc Package refers to 10 production run discs without disc art provided to you for a final check of your program prior to production.
What is the difference between a DVD-5 & a DVD-9?
A DVD is composed of 2 layers, Layer 0 and Layer 1. A DVD-5 has data on layer 0 (up to 4.7 GB), while a DVD-9 has data on both layer 0 and layer 1 (up to 8.5 GB).
What is the difference between disc Duplication & disc Replication?
Disc Duplication (also called burning) refers to copies of a program that are burned upon CDR or DVDR pre-formatted media. It is the same process as used on home computer burners.
Disc Replication is the process by which your DVD or CD is made from scratch at our facility. The finished discs are then printed and packaged.
What are your standard turn times and is rush service available?
Many factors will dictate the turn-time for your particular project. These include both your project specifications (quantity and packaging) as well as our available capacity at the time your project assets arrive. If you have a project ready to submit we will be able to give you a firm due date. If you require Rush Service, please contact your Customer Service or Sales Representative.
Can you store non-media products for Fulfillment with my media product?
This service is generally reserved for fulfillment clients only. The size, configuration and storage requirements of your non-media product will determine whether we can store them at our facility.
How can I track my order once it has shipped?
Your Customer Service Representative will provide shipping/tracking information as soon as it becomes available.
Can you ship my order to multiple locations?
We can ship to as many locations as you require. Simply provide your Customer Service Representative with the quantity to go to each location and we will handle the rest. As soon as tracking is available, it will be provided to you.
Can I find the status of my order online?
We do not offer online order tracking. However, your Customer Service Representative will always be able to provide the latest information regarding your order.
"SOMETIMES A WORD IS WORTH A THOUSAND PICTURES"
CMI is a trusted provider of subtitling services in a wide array of foreign languages. Our translators, all of whom are native speakers, will work with our skilled technicians to make your project ready for subtitling. After script translation and formatting, a meticulous Quality Control and adaptation process ensures that subtitle tracks are of the highest quality and reflect the meaning of the original script. Subtitles are graphically generated using state of the art software and integrated with original video content.
FEATURES & BENEFITS OF SUBTITLING
- Subtitles can enhance the message through emphasis of certain aspects of your content
- Language subtitles can be a less costly alternative to Dubbing your content
- Subtitled translations can be viewed as a way to conserve the integrity of the original audio track
Select a language below to see recent examples of our Subtitling work.
Our Dubbing And Subtitling services are offered in many languages and dialects including: Mandarin Chinese, Danish, Japanese, Arabic, Farsi, Hebrew, Brazilian Portuguese, European Portuguese, Latin Spanish, Castilian Spanish, Dutch, Finnish, German, Greek, Korean, Norwegian, Swedish, French, Vietnamese and Italian.
How can I protect my discs from being “ripped” or pirated?
There are numerous DVD copy-protection schemes on the market. Below is a summary of the four most popular encryption schemes.
Content Scramble System (CSS) is a Digital Rights Management (DRM) scheme. The system was introduced around 1996 and has subsequently been compromised.
Rovi (formerly Macrovision) encrypted DVD discs will prevent digital to analog copying and will cause a VCR set to record to fail.
Rovi RipGuard is designed to prevent (or reduce) digital DVD copying by altering the format of the DVD content in such a way as to disrupt the ripping software. Rovi claims that 97% of all current DVD rippers will not be able to copy a DVD protected by RipGuard technology.
Rovi CopyBlock Added only at replication, CopyBlock offers highly effective double protection. CopyBlock delivers rip deterrence (thwarting freeware ripper programs) and ACP anti-copy technology (copying via the analog “out” port in CE devices) based on Rovi’s industry-leading technologies. This combination provides comprehensive dual protection against the top two piracy methods used by casual home copiers. Because CopyBlock is designed for application at replication, you don’t need to do a thing – little to no time lost or added steps to author or master – we take care of everything as we replicate your DVDs. And, CopyBlock protection is transparent to your DVD consumer, so you can deter piracy without compromising quality. With CopyBlock dual content protection, you have the opportunity to convert would-be copiers into paying customers.
Note: In our experience, the best protection for replicated discs is a combination of RipGuard and CSS. Please contact your Sales Representative or Customer Service Representative for more information and to determine which protection is best for your project.
What is a Constant Bit Rate vs. a Variable Bit Rate?
When encoding a video program, different bit rates can be used. The bit rate refers to how much information is represented per second of video. A video file encoded at a constant bit rate will show the exact same amount of digital information from one time segment to the next, for the entire length of the video file. When a variable bit rate is used, the amount of information displayed varies from one time segment to another. Using a variable bit rate allows for more efficient use of storage space on the medium which is carrying the encoded file. To illustrate, when scenes vary significantly from one another in a given program (such as in a movie where action scenes are interwoven with slower scenes), a variable bit rate is used to accommodate the higher encoding needs of the action shots (a high bit rate is used for those) and the slower scenes (where the bit rate is reduced since there is less action to show). By contrast, a constant bit rate is used for programs with consistent amounts of information displayed throughout the program (an interview for example, where little changes from one scene to the next). CMI can encode your file at a variable or constant bit rate and our digital specialists will be more than happy to advise you on your project in that regard.
What is a bit rate?
A bit rate is a number assigned to the amount of data the computer will use to represent a piece of video or audio over an increment of time. Generally, the higher the bit rate the higher quality of image and sound.
What is the difference between DVD-Video and DVD-ROM?
DVD-Video contains video programs and is used primarily in a set-top DVD-Video player connected to your TV or computer. DVD-ROM contains computer data and works much like a high-capacity CD-ROM; typically video programs on DVD-ROMs are not playable other than on a PC.
What video format is used on a DVD?
Movies on DVD are encoded with MPEG-2 video streams and Dolby Digital or PCM audio streams.
I have a Flash Drive. Do I need Adobe Flash on my computer to view it?
No. As long as you have a working USB port you should be able to access the content of your Flash Drive.
I have Closed Captions that I want to include on my DVD. Should I put an option on my menu that allows the user to turn them On or Off?
No. Closed captions are embedded and therefore always in the "on" state. Only televisions that support closed captions have an option to turn them on or off. However, subtitles can be turned on and off from a DVD menu.
I have a finished DVD and don’t have the original authoring files, but all I want to do is add my corporate logo video to the beginning. Can CMI do that for me?
Yes. Assuming the DVD is a DVD-R (or has no encryption), we can bring it into our authoring environment. We can encode your logo video and add it to the authoring scenario and output the new disc. In some rare cases, pre-authored programs can't be correctly input and altered, in which case we might have to re-author from scratch. For a definitive answer regarding your particular program, please call a Sales Representative who will put you in touch with one of our Digital Specialists.
I have a finished DVD project on a DLT. Can you add Rovi (formerly MacroVision) RipGuard encryption or CopyBlock?
Yes. The process to apply encryption to your DVD is handled by our Media Services Department. While most projects are straight forward, there are instances, especially with more complex discs where the encryption process may require additional steps. For a definitive answer on your program please contact your Customer Service or Sales Representative.
What’s the best way to submit my program for CMI to Author a DVD?
A high-quality tape source (i.e. Digital Beta Cam) is always preferred. That way we have as much control as possible when converting your video to an MPEG-2 file. We can also apply pre-processing (noise reduction, aperture adjustments, and/or brickwall filtering) if necessary and we can force iFrames for custom chapter stop locations. In the event you do not have a high-quality tape, we also accept most types of digital video files such as QuickTime, Windows Media and High Def.
Can CMI Author my program for me?
Our technical staff can handle anything from simple autoplay to more complex multi-feature projects. Our authoring services include menu creation, integration, chapter stops, subtitles, closed captions and encryption.
Can CMI prepare Subtitles or Closed Caption files?
Yes. CMI can prepare and integrate subtitle/closed caption files.
Can I pay for my order online?
At this time we do not offer online payment processing. Please contact your Customer Service or Sales Representative to make payment arrangements.
How can I get a copy of my invoice?
What hours can I drop-off/pick-up my order?
Normal receiving hours are 9:00 am - 5:00 pm Eastern Standard Time. To make arrangements to drop-off project assets or pick-up your finished order, please contact your Customer Service or Sales Representative.
How can I get a price quote?
Each quote is prepared based on your individual project specifications. To request a quote, you may either call us directly at 800-431-1102 or click here to fill out a form and request that a Sales Representative call you.
What does “Fully Licensed” mean and why does it matter to me?
CMI is a fully licensed DVD replication facility meaning that we pay royalties to the three agencies, 3C, 6C and MPEG LA who collectively hold the patent to the DVD format. This is your assurance that you will never be held liable for unpaid royalties in the future to any one of these agencies.